Refund policy

RETURN AND REFUND POLICY

Old Stud Handmade, a brand of Westport Leathers LLC, offers a 14-day return period, beginning on the date the item is delivered (the “Return Period”).

Old Stud Handmade provides FREE (prepaid) shipping for returns & exchanges.

To be eligible for a return, items must be returned in the same condition as received, unworn, unused, and undamaged, with all original tags and packaging, and accompanied by a receipt or proof of purchase.

To initiate a return, customers must complete the return form from their order email or contact info@oldstudhandmade.com.

If the return is approved, Old Stud Handmade will provide written instructions regarding the return process and a shipping label. Items returned without prior authorization from Old Stud Handmade will not be accepted.

All returns must be shipped to the following address:

Old Stud Handmade

5 Silver Street, Norwalk, CT 06850

For any questions regarding returns or exchanges, please contact info@oldstudhandmade.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items are non-returnable, including, without limitation, custom or personalized products. By purchasing such items, the customer acknowledges and agrees that these products cannot be returned for a refund, exchange, or store credit.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return and the credit has not posted to your account, please contact us at info@oldstudhandmade.com.